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Writing Instrument Warranty

Writing Instrument Warranty

Writing Instrument Warranty

All Jorg Gray writing instrument mechanisms are guaranteed against mechanical failure for a period of two years from the date of purchase.

Any Jorg Gray writing instrument requiring service under this warranty will be repaired or replaced at no charge when received at our Customer Service Center.

Any writing instrument that is no longer in production and cannot be repaired will be replaced by a comparable Jorg Gray product.

Ink refills exhausted in the course of normal use, and emblems, crystals and other customized decorations, are excluded from this warranty; also excluded are parts damaged from impact, unreasonable use or obvious abuse.

Damage not resulting from a defect in material or workmanship, damage caused by tampering or damage resulting from repairs not performed by Jorg Gray is not covered by this warranty.

This warranty gives you specific legal rights, and you may have other rights which vary from state to state or jurisdiction to jurisdiction.

Jorg Gray disclaims liability for consequential damages for breach of any express or implied warranty, including warranty of merchantability, with respect to this writing instrument. Some states do not allow the exclusion or limitation of consequential damages, so the above limitation may not apply to you.

Please send your writing instrument and receipt, along with your full name, address and contact phone number to:

Jorg Gray
Attn: Customer Service
1201 Bell Avenue
Tustin, CA 92780
(877) 547-4438

It is the customer’s responsibility to send the writing instrument with the proper insurance and packaging. Without proof of shipment and delivery, Jorg Gray cannot replace product it does not receive.

Warning: Pen caps can obstruct breathing. Keep out of mouth. This product is not intended for children.

For products purchased or used outside of the United States, upon discovery of a defect in the product within the warranty period (one year from date of purchase), please notify your local dealer or distributor.

Should you have any questions about this agreement, or if you desire to contact us for any reasons, please use the address above.

Customer Services

Contact us by Phone

Need assistance? Customer Care is here to help.

Customer service is open:
Monday to Friday from 8:30 AM to 5:00 PM PST

Phone: 1-877-547-4438