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Watch Warranty

Watch Warranty

Watch Warranty

Our Watches:

  • are Authentic brand new, first quality, with all original parts.
  • have the original manufacturer's serial numbers intact.
  • are not: refurbished, factory seconds, or replica products.
  • have a 2 year warranty program. (Register your timepiece online to extend your warranty to an additional 1 Year - Equaling a 3 Year Warranty)

To obtain service under the Jorg Gray Warranty, you must have activated your warranty by registering your timepiece here

Jorg Gray will warranty every watch sold within the US for a period of two (2) years from date of purchase. We will repair or replace (at Jorg Gray's option) the movement of your Jorg Gray timepiece free of charge if the movement proves to be defective in material or workmanship under normal use.

This warranty is null and void if alteration, service or repair is performed by any party other than Jorg Gray Timepieces or Authorized Service Centers. Other items not covered under this warranty include: batteries, bracelets/straps, or crystals. In addition, this warranty does not cover damage arising from normal wear, scratches, accidents or misuse.

This warranty is null and void if the timepiece was not purchased from an Authorized Jorg Gray Dealer, as evidenced by your registration online at www.jorggray.com.

Legal rights vary, regarding warranties, from State to State and Country to Country. This warranty provides you with specific legal rights; you may also have additional legal rights under applicable laws for your region, and which are not affected by the terms of this warranty.

Please address your Jorg Gray Warranty claim online at www.jorggray.com.

Obtaining Service

Should your Jorg Gray timepice require service or repair, you may send it to the Jorg Gray Authorized Service Center listed below. For the most current and complete list of Jorg Gray Authorized Service Centers worldwide, visit us online at www.jorggray.com.

To obtain service under the Jorg Gray Warranty, you must have activated your warranty by registering your timepiece here

In order to utilize warranty service, a return merchandise authorization number can be requested by sending a request from the Contact Us Form. Please send your watch, a copy of your sales receipt and a completed Jorg Gray watch repair form: RETURN - REPAIR REQUEST FORM (DOWNLOAD HERE) plus your payment of $30.00 USD for return shipping and handling to the address listed below. if required, additional charges may apply for international shipping.

Customer Services

Contact us by Phone

Need assistance? Customer Care is here to help.

Customer service is open:
Monday to Friday from 8:30 AM to 5:00 PM PST

Phone: 1-877-547-4438